I e-mailed a question in December ....does anyone ever reply?

gaylebco

I had my husband email a very detailed question for our family to 1password in December and waited a month and asked from that e-mail if there was a problem or if anyone replies.......so what up...is there no help there? Id ask there again...but...you know.

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ag_tommy

@gaylebco

I do not see an email received from the email address you use here in the forum. Did you send it from a different address? * Please do not post your email address here in the forum for your privacy.

If you could, can you send the message again? You should get a reply from BitBot, our automated assistant, with a Support ID. Please post your ID here. If you have a Support ID from the December submission, can you include it here?

gaylebco

No, it’s not my e-mail but my husband’s

ag_ana

@gaylebco:

When you sent this email, you should have received a ticket number at your husband's email address. Can you please check if you received an automatic reply from us with this information, and share the ticket number with us?

gaylebco

We e-mailed “support@1password.com” both times and did not get an auto reply or ticket number either time m.

ag_tommy

@gaylebco

I am going to reach out to you in a few minutes at the address you use here in the forum. Please reply to that message with your husband's email address, and I can look into it more.

• Please do not post your husband's email address here for your privacy.

ag_tommy

@gaylebco

Email sent. We hope to hear from you soon. :smile:

ref: MMN-86484-696

gaylebco

Thank you

ag_ana

You are welcome! :+1: Let's continue via email.