Keyboard won't open when trying to edit a password.

Suzee
Suzee
Community Member
in iOS

Hi there:
I have had this come up a few times. How do I get the keyboard to appear in the app when trying to edit a password. The area where the key board would be is black. Restarted the Iphone with no luck. Im on the latest version of IOS and the 1password program.

Thanks
Suzee

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    edited January 2021

    Hi @Suzee! Welcome to the forum!

    The area where the key board would be is black.

    Can you please post a screenshot of what you are seeing? I don't think I have ever seen this before.

  • Suzee
    Suzee
    Community Member

  • Suzee
    Suzee
    Community Member

    When I click on the edit the password, the keyboard is usually where this blackbox appears. Cant edit anything without the keyboard?

  • DenalB
    DenalB
    Community Member

    Hi @Suzee!

    Are you using a 3rd party keyboard app like "SwiftKey" or "Gboard"? Then you have to enable support for this in advanced settings.

  • ag_ana
    ag_ana
    1Password Alumni

    @Suzee:

    Did DenalB's suggestion help? Let us know if there is anything we can do to help.

This discussion has been closed.