My 1PW android app isn't connecting/syncing with my 1Password account? How do I reconnect it?

I just noticed that my 1Password app for Android (on my Pixel XL 3 phone) isn't connecting to my main 1Password account. It hasn't synced with it for a few months now and I'm not sure why. I have no idea what I did to cause it to become "disconnected" nor how to reconnect it again. Any help is appreciated. Thank you.


1Password Version: 1PW for Android v 7.7.2
Extension Version: Not Provided
OS Version: Mac OS v 7.7
Sync Type: Not Provided
Referrer: forum-search:My 1PW android app isn't connecting/syncing with my 1Password account? How do I reconnect it?

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @Brasidex, thanks for reaching out to us here on the forum!

    To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected].

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/118584/my-1pw-android-app-isnt-connecting-syncing-with-my-1password-account-how-do-i-reconnect-it
    • Your forum username: Brasidex

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

  • OK. I just ran the diagnostic and sent the report from my android device, per your instructions. Thanks for your help.

  • periperi

    Team Member

    Thanks! I'll take a look and reply to you over email! ref: BHC-72445-552

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