Firefox 85.0 with browser extension and desktop app doesn't autofill/show 1password
Even though I have the browser extension and the desktop app installed, I'm not able to autofill passwords on Firefox 85.0 when pressing command+"\". 1Password 7 doesn't open, either. I have to right click on the 1Password icon in the system tray to open 1Password and manually search for logins or create logins, which is annoying.
I thought this was a problem with Firefox or the extension, so I tried uninstalling and reinstalling the extension, but it hasn't fixed the problem. Any help would be appreciated — I miss my autofill!
1Password Version: 7.7
Extension Version: 4.7.5.90
OS Version: macOS Sierra 10.12.6
Sync Type: iCloud
Referrer: forum-search:firefox doesn't autofill
Comments
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Hi @zhansonic! Welcome to the forum!
What happens if you click on the 1Password extension button in Firefox instead of using the keyboard shortcut? Does the 1Password extension open and show you the list of logins for the website you are on?
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Nope, the button just goes down and nothing happens.
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Thank you for the clarification. Can you please try these troubleshooting steps and see if they help?
If 1Password isn’t working in your browser
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Just tried them — got up to https://support.1password.com/1password-browser-troubleshooting/#if-1password-isnt-saving-or-filling-passwords-on-any-website-or-you-dont-see-the-1password-icon-in-form-fields but wasn't able to complete it due to the button not popping anything up when I click it. I ran the diagnostics tool but I can't attach .zip files.
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Please do not post diagnostic reports here. This is for your privacy and security.
Instead send us an email using
support@1password.com. Be sure to include the following information with your submission.Your user name here in the forum.
zhansonic
A link to this topic.https://1password.community/discussion/118654/firefox-85-0-with-browser-extension-and-desktop-app-doesnt-autofill-show-1password#latestYou will receive an auto-reply from BitBot, our auto-responder. Please post the Ticket ID you receive back here.
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I sent an email about three hours ago but haven't received an auto-reply yet. I checked my spam folder, but it's not there either. I'll post the Ticket ID here when I receive the email.
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Found your diagnostics report and replied :)
ref: TXX-79427-975
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