I don’t see an invitation in the sidebar in my.ent.1password.com
in Families
I’m on https://my.ent.1password.com/home and want to add my son to our family, having no luck finding the invitation link in the sidebar. All I see on the right are my name profile above the bar and Good Afternoon and Home and Tom’s Family. Only the Home is a link. When I go to https://start.1password.com/invitations it forces me to login but leaves me at the home page.
1Password Version: 7.7
Extension Version: Not Provided
OS Version: os x 10.15.7
Sync Type: Not Provided
Referrer: forum-search:invitation
Comments
Team Member
Hi @TommyKwuzhere!
Are you an Owner or a Member of this Families account? I wonder if you might be missing the permissions to invite new people to the account.
that was it... thank you so much for politely pointing out what should have been obvious to me. It didn’t occur to me that’s why I had so many emergency kits printed and in the safe.
Team Member
You are welcome @TommyKwuzhere! I am glad I could help
If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
I am having the same problem in that I cannot see any means to invite people. I see comment regarding Owner or Member, but cannot find where I can check. Where do I find my access to check and update?
I meant to mention, I have not upgraded to family subscription - only have individual and suspected this was the cause, but again, no means to upgrade per instructions provided. no Option add people.
Team Member
@BWM
How are you subscribed to 1Password membership? I believe you may have done this through the app store. To have the option to invite others, you'll need to send us an email to
[email protected], and we can help you with making the transition to a family membership. A few changes will need to be made on our backend to get things sorted.Yes I am subscribed and I did through app store. Thanks and I'll send email.
Team Member
Thank you @BWM! Let us know if you receive a ticket number, so we can locate your email in the system
This was in email header #YDX-53486-916
Team Member
@BWM:
Thank you! I confirm that I have managed to locate your message in our system
I see that my colleagues have already replied to you over there, so I will let you continue the conversation via email 
ref: YDX-53486-916