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Frozen account with active subscription through Apple

Remberti
Remberti
Community Member
in Memberships

I see a number of people in the forum have the same problem. They email, they say no response, then moderator in forum says I see your email so I will respond. Since it appears email responses need a support community comment, I am jumping to the support community. My account is frozen as of today. When I click renew it takes me to Apple which says I am already subscribed and my subscription is active, in fact even though it was active I accidentally clicked on a further full annual subscription. Please can you fix this and unfreeze the account?

1Password Version: 7.7
Extension Version: Not Provided
OS Version: macOS Catalina 10.15.07
Sync Type: Cloud

Comments

  • ag_tommy
    ag_tommy

    @Remberti

    We do not answer account questions in the community/forum for your privacy and security. Have you emailed us? If so, please let me know the ticket number.

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