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ServerError: 438 when trying to change account type

marwi609
marwi609
Community Member
in Memberships

I cannot change from a familiy account to a single account. Always getting ServerError: 438

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Referrer: forum-search:ServerError: 438

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @marwi609! Welcome to the forum!

    After what action exactly do you see this error message? Would it also be possible for you to upload a screenshot of this error message?

  • marwi609
    marwi609
    Community Member

    First I click to chnage account type:

    Then I confirm this:

    and then I get this error message:

  • ag_ana
    ag_ana
    1Password Alumni
    edited February 2021

    @marwi609:

    Thank you for the screenshots! I wonder if perhaps this is failing because you already have an Individual account under this same email address. Is it possible that this could be the case? Perhaps an old account that you haven't used for a while?

    Typically when this procedure fails, it's always because there is an existing Individual account, so the conversion process cannot complete.

    In case you don't remember, you can follow the instructions here to see the list of your accounts.

This discussion has been closed.