Cannot unlock extension when on a zoom call.

argelrr
argelrr
Community Member
edited February 2021 in 1Password in the Browser

Hi!
This happens on macOS (BigSur) with the new standalone browser extension (1.23.0) with the Firefox browser (v 85.0) and with zoom 5.4.7.
It probably means that zoom is very invasive on their shortcuts but this is very annoying. Whenever a zoom call is active and I try to fill a password in another window, the browser extension will not unlock (cmd+. does not do anything). I need to exit zoom before being able to use 1Password. If there is a workaround I would like to hear about it!

1Password Version: Not Provided
Extension Version: 1.23.0
OS Version: macOS BigSur 11.2
Sync Type: Not Provided

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @argelrr ,

    The CMD+. shortcut just calls the 1Password popup in your browser. You can call that popup with your mouse by clicking the 1Password icon on the top right corner of your Firefox instead, which will call the popup just as the shortcut does :)

    Alternatively, you can change the shortcut to something else if you'd like, but it might be hard finding a different shortcut that is available and works:
    1. Right click the 1Password icon on the top right corner of your Firefox and select "Settings".
    2. Under the Shortcuts category, click the "Command + Period" field and press a different shortcut on your keyboard.
    3. Close the page and check if the shortcut works on a different tab. If it does, test it with Zoom and see how it goes. If it doesn't return to the settings page and try a different shortcut.

    I hope you'll find these suggestions helpful!

This discussion has been closed.