Mac not syncing unless new record added

dbl
dbl
Community Member
edited February 2021 in Mac

Using the current beta on a Macbook Air with M1 and experiencing an issue where 1password will not sync in records. I created a series of record on my Windows computer which synced successfully to my iOS device and to 1password online. 1password on Mac would not sync these new records in despite locking and unlocking the vault both with touch ID and my password. When I created a new login record on the Mac that resulted in it syncing in everything correctly.

1Password Version: 7.7.1.BETA-7 (70701007)
Extension Version: 4.7.5.90
OS Version: macOS 11.1
Sync Type: 1password

Comments

  • ag_tommy
    ag_tommy
    edited February 2021

    @dbl

    That is one way to trigger a sync. :chuffed: The belief is that our notifier service, which watches for changes, is getting blocked at the device or network level. From all of the reports we have received, switching vaults and then back to the original vault will result in syncing.

    Could you give that a shot and let me know how it goes?

    Alternatively, if you have a single vault, you can try quitting 1Password completely.

    • Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.
This discussion has been closed.