1Password crashes when I do multiple edits

I'm cleaning up over 1000 un/pw in 1Password. However, as I go through making changes to names, moving to different vaults, etc. After like 15 or 20, 1Password will hang. I have to force quit and reopen it to get it working again.


1Password Version: 1Password 7 Version 7.7 (70700015) 1Password Store
Extension Version: 4.7.5.90
OS Version: OS X 10.13.1
Sync Type: Not Provided
Referrer: forum-search:crashes when I do multiple edits

Comments

  • ag_anaag_ana

    Team Member

    Hi @CircleYXE! Welcome to the forum!

    If you can make this happen on demand, I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Here's my ticket number [#GYX-11478-878]

  • ag_anaag_ana

    Team Member

    @CircleYXE:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: I see that my colleague Kayla has already replied to your email, so I will let you continue the conversation over there :+1:

    ref: GYX-11478-878

  • Thanks guys,
    The update to the latest beta has solved my crashing issues.

    Best wishes as that becomes the next official update.

  • ag_tommyag_tommy

    Team Member

    @CircleYXE

    Thank you for giving the beta a try and for taking the time to report your success here.

  • Here's my ticket number [#GYX-11478-878]

    Glad to be part of the process!

  • ag_tommyag_tommy

    Team Member

    @CircleYXE

    👋 It looks like we talked earlier today. Thank's for following up in the community.

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