Problem with Classic Extension and Browser Chrome

tazmaniantazmanian
edited February 22 in 1Password in the Browser

I'm using Chrome Version 88.0.4324.182.
On every site it get the Information "Reload site to use this extension". After reloading 1Password works fine.
With Browser Safari 1Password will work without any problems.


1Password Version: 1Password 7 Version 7.7.1.BETA-8 (70701008) 1Passw
Extension Version: 4.7.5.90
OS Version: 10.15.7
Sync Type: iCloud

Comments

  • ag_anaag_ana

    Team Member

    Hi @tazmanian! Welcome to the forum!

    Can you please post a screenshot of this message?

  • Hi ag_ana
    Screenshot from first load:

    After reloading:

    One Comment: This issue is also part of the regular version. I've switched to the beta version because I hope this bug is fixed.

  • ag_anaag_ana

    Team Member

    @tazmanian:

    Thank you for the screenshots! I have to admit that I don't remember ever seeing this (I have also just tried this with extension version 4.7.5.90 and the latest beta, and I did not have to reload for the extension to work).

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? It might be worth quitting and relaunching Chrome too. Do you see the same behavior after starting both again?

  • Hi i tried this without success.
    In a second step i deactivate all my Chrome extension except 1Password. No success.
    In a third step i activate my macbook air with OS X 10.14.6 and exactly the same Chrome and 1Password Beta, there is no
    problem with the extension.
    So maybe this a problem with OS X 10.15.
    In the next two weeks i make the Update to OS X 10.16. If this problem are again part of 10.16 i will post this in these thread.

  • ag_anaag_ana

    Team Member

    @tazmanian:

    Sounds good, thanks!

    There should not be a problem with macOS 10.15 itself, since 1Password 7 is supported there. It is more likely that there is something wrong on this specific device that you are using, or with some software on it.

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