1password wont autofill my selection

richardwarriner

Hi

I am having a problem getting my saved credentials to be accepted when chosen.

The site is https://support.scurri.co.uk/hc/en-us/signin and has a popup kind of login form

I press into the email box, select the correct option (i have 4 saved accounts) but when I select it nothing happens. Similarly, selecting it in the addon at the top and pressing autofill also does nothing.

I am having to copy the email and password individually and paste them in

Using Edge on Win10

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1Password Version: Not Provided
Extension Version: 1.23.1
OS Version: W10
Sync Type: Not Provided

ag_ana

Hi @richardwarriner!

Thank you for reporting this! I was able to reproduce this issue on my machine, so I will open an internal issue so that the developers can look at this :)

ref: dev/core/core#5137

richardwarriner

That's great - thank you

ag_ana

You are welcome @richardwarriner! If you have any other websites to report, please feel free to reach out anytime and we will be happy to test them :+1:

Have a wonderful day :)

ag_ana

@richardwarriner:

I think we might have found why this is happening. The login form is actually being served from a different domain, so 1Password is not giving you the possibility to fill your credentials there for security reasons.

If you add an additional website field in this Login item with URL https://scurri.zendesk.com, are you able to fill your Login item on that form?

richardwarriner

Yes that seems to have fixed it thanks :) . This is probably quite common as Zendesk allow their platform to be rebranded by all their customers who want to use their own custom domain.

ag_ana

You are welcome @richardwarriner, glad to help :)

drhousedk

Hi!

I came here for this exact information - and it just worked! Thanks!

ag_ana

You are welcome @drhousedk :)