New Samsung phone issues

wainswo1
wainswo1
Community Member
in Android

I recently upgraded my Samsung phone to a new Samsung phone. I used Smart Switch to transfer all the data and apps from the old phone. 1Password appeared to transfer together with all my login data. When I start an app (i.e. Ameritrade) the app does not open with the 1Password window to enter my master password. I am able to directly open 1Password and select Ameritrade and Login happens correctly. Any advice on this problem?

1Password Version: 7.7.3
Extension Version: Not Provided
OS Version: 11
Sync Type: Not Provided

Comments

  • ag_audrey
    ag_audrey
    1Password Alumni

    Hey @wainswo1, thanks for reaching out on the Forum! It looks like you've emailed us as well, so let's continue the conversation there :)

    ref: LMD-61565-242

  • wainswo1
    wainswo1
    Community Member

    OK, any ideas on what may be causing this issue that I described?

  • ag_audrey
    ag_audrey
    1Password Alumni

    @wainswo1, it looks like my colleague has reached out to you and requested a diagnostic report. This report will really help us figure out the issue :)

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