My Mac 1pass app won't work - tells me my password is wrong...

chloedevine
chloedevine
Community Member
in Mac

It doesn't make sense because I can login on my browser but the app just "shakes" at me and goes red when I try to login. Any suggestions on how to troubleshoot this?

1Password Version: 7.7
Extension Version: Not Provided
OS Version: OS Catalina 10.15.7
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @chloedevine

    The way 1Password unlocks is:

    1. If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in.

    2. If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account

    3. If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.

    Have you moved to a membership recently? If so, try any previous Master Passwords. Also, try unlocking with the first account/vault Master Password that you added to the installation.

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