Double-clicking on a website doesn't autofill username and password
Recently up[graded my 2013 iMac to Catalina v.10.15.7
Previously, double-clicking on a stored website in 1Password would automatically open the website desired. Now it doesn't and I have to C&P the username or email address and password manually.
Is this a Mac OS glitch or 1Password or what???
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Hi @NeilMurray!
What version of the 1Password desktop app and of the 1Password browser extension are you using? Also, what browser is this happening with?
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Damn! Should have mentioned the browser. Awfully sorry about that.
It's Safari 14.0.3. iPassword version is 7.7. The extension in Safari is also 7.7. I did check if the app needed updating before posting and it said it was up-to-date.
Moreover, when I right-click on a PW field on a website, I'd expect it to send up the 1Password prompt. but it doesn't do that either. I have to open 1PW separately, select the login from the list, and then manually add username and PW.
All this happened with the update to Catalina (done a couple of days ago). I was running an older OS for a while because I had a couple of apps that were no longer supported by newer Mac OSs.
Your help is much appreciated!
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Oh, I'm a Brit, btw, in London, so there may be a time delay in replying sometimes....
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Thank you for the additional information!
Moreover, when I right-click on a PW field on a website, I'd expect it to send up the 1Password prompt. but it doesn't do that either. I have to open 1PW separately, select the login from the list, and then manually add username and PW.
The latest version of the 1Password extension does not require right-clicking on fields anymore, it should be enough to just click on the username field to show the 1Password inline menu:
It sound like there is something that is preventing the 1Password Safari extension to work properly for you. Let's try something quick as a first step: can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Quitting and relaunching Safari could also help.
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Yes, that worked! I'd tried quitting Safari but hadn't thought to quit 1PW as well. Thanks immensely! Neil.
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You are very welcome @NeilMurray! I am glad I could help :)
If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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