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Item Not Found error when adding or modifying item

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agaton
agaton
Community Member
edited March 2021 in Memberships

I have been encountering this error in the web app for a while now, but it does not happen consistently.

This error appeared after I added an item in Software Licenses

This error appeared after I updated a login entry using the "Scan 2FA QR code" button in 1PasswordX

This error appeared after I updated a label.

It also happens when I search and then I go back or go forward using the navigation of the browser.

It seems the issue is happening whenever the content is refreshed.

1Password Version: 7.6.791
Extension Version: 1.23.1
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • agaton
    agaton
    Community Member
    Options

    Oops, just noticed that I posted this under the Memberships category.

    Please move it to the appropriate one.

  • ag_tommy
    ag_tommy
    edited March 2021
    Options

    @agaton

    To avoid sharing your account information here, can you send us an email to support@1password.com from your account's registered email address, so we can continue the conversation there? This sounds like we may need to take a deeper look.

  • agaton
    agaton
    Community Member
    Options

    @ag_tommy

    I have sent an email.

    Thanks.

  • ag_tommy
    ag_tommy
    Options

    You're welcome. We look forward to helping you.

This discussion has been closed.