I signed up at Forums, now 1password can't log me in. I have no Secret Key, and my team is "already

frokeefe

I have a login using my user name and password. But, I can't log in to start the free trial as an individual - frokeefe.
My "team" is already used with my email address. ???

---

1Password Version: none yet
Extension Version: none yet
OS Version: Win 10
Sync Type: ?
Referrer: forum-search:I signed up at Forums, now 1password can't log me in. I have no Secret Key, and my team is "already

[Deleted User]

@frokeefe Where did you sign up? The first link creates an account for posting on this forum. The second one starts a 1Password subscription. Have you done both?

https://1password.community/entry/register

https://start.1password.com/sign-up/plan

frokeefe

I managed to do both, although there is no indication that such is necessary. I think the procedure could be explained clearly for old duffers like me.

ag_ana

Hi @frokeefe!

The 1Password service and the 1Password community forum are kept separate for security reasons, so you will need two separate logins. This is also because not every user has to sign up to the support forum in case they don't want to, and instead prefer to get in touch with us via email :)