Strange issue with Chrome Extension on Mac OS - 1Password works in one profile but not another

McThrustin · March 2021

I'm having a strange issue - I use 1Password for both work and private use.

At work, I use a MacBook and Chrome as my primary browser.

With Chrome, I have a profile for my personal Google account and a separate one for work.
The 1Password Chrome extension works fine in my personal profile, but when I try to sign into it on the work profile, after entering my sign-in credentials I'm just taken to a blank webpage.

I have tried uninstalling and reinstalling chrome, and updating my MacBook to the latest OS version with no success.

I also inspected the 'blank' page after signing in and found this error in the console:

1Password Version: Not Provided
Extension Version: 1.23.1
OS Version: OSX 11.2.3
Sync Type: 1Password

ag_yaron · March 2021

Hey @McThrustin ,

Is your work profile managed by your company's group policy? If so, there might be some restrictions there that prevent 1Password from functioning.

You can also try logging into your 1Password.com account without going through that blank page process, like so:
1. Install 1Password on your work profile.
2. Ignore the new welcome tab that opens and asks you to log in. Close it if you want to.
3. Go to https://my.1password.com and sign into your 1Password account there. Make sure that "This is a public or shared computer" is not enabled before signing in.
4. If you successfully sign in, you should see a notification on the top right corner of the page asking you if you'd like to add this account to 1Password. Confirm and add it.

Did that work?

McThrustin · March 2021

Hey @ag_yaron

No my work profile is not managed by group policy, it's just a separate Google profile I created to separate work stuff from my personal stuff. I use this same work profile on my Windows PC at home and 1Password does not have any issues there.

I tried to follow your suggestions and just sign into the 1Password site on my Work Profile in Chrome on the Mac, and it's the same issue, I enter my Username, Master Password and Secret key and get sent straight to a blank screen that never loads.

ag_yaron · March 2021

Hey @McThrustin ,

A blank screen that never loads might indicate something is blocking your browser from being able to access our servers. Do you have any other extensions installed in that profile? Do you use a VPN? If you open yet another profile, are you able to reproduce the issue there as well?

Strange issue with Chrome Extension on Mac OS - 1Password works in one profile but not another

I also inspected the 'blank' page after signing in and found this error in the console:

Comments