Firefox browser extension stopped working after reinstall

nazgob
nazgob
Community Member
in 1Password in the Browser

After recent FF update (perhaps 86.0.1 which I'm running now or the one before) I got 1password browser icon blinking. This happened many times in the past. I removed extension and re-installed and now it's not working at all. I see this despite having extension installed. . I read that if you can't see the icon, you can manually drag it which I did. Now if I click it it's a different design that I'm used to, see this .
Second problem is that this UI does not show my password from iCloud. Is this expected? I keep all my password there and I'd like to use them in FF like before. What a mess! Just when I wanted to kickoff my 1passowrd family and welcome LastPass refuges.

1Password Version: 7.7
Extension Version: 1.23.1
OS Version: 10.15.7
Sync Type: iCloud

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @nazgob

    Looks like you've installed our newer 1Password in the browser, which is quite different than the 1Password Classic extension you might be used to.
    It does have a completely different look, and it works directly with your 1Password.com account's vaults, so it won't show any local vaults from your desktop app (e.g. iCloud/Dropbox vaults).

    The new 1Password in the browser offers a better autofilling experience by showing up inside usernames/passwords fields when you visit a website, making it super easy to autofill. Here's more info on that: https://support.1password.com/getting-started-browser/

    We do recommend using 1Password in the browser because the experience is so much better, in which case I'd also recommend you migrate your standalone vaults into your 1Password.com account so you can enjoy these vaults as well: https://support.1password.com/migrate-1password-account/#migrate-your-data-on-your-main-device

    In case you prefer to stick to your current setup, you can go back to using 1Password Classic, which is the extension you previously used: https://support.1password.com/cs/1password-classic-extension/

    I do hope you'll give 1Password in the browser a proper go before you decide to switch back!
    We're here if you have any further questions :)

  • nazgob
    nazgob
    Community Member

    Thanks for help! I moved to a new extension and stopped using iCloud sync and all seems to be working ok now.

  • ag_yaron
    ag_yaron
    1Password Alumni

    That's great to hear @nazgob !

    Enjoy your new 1Password :+1:

This discussion has been closed.