Exporting vault does not work

poole1955
poole1955
Community Member
in Mac

The export function isn't working.
The export goes as far as signing in to account, but doesn't ask for file type/location etc

1Password Version: Password 7
Extension Version: 7.7
OS Version: macOS Big Sur 11.2.3
Sync Type: Not Provided
Referrer: forum-search:export

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @poole1955! Welcome to the forum!

    The export goes as far as signing in to account, but doesn't ask for file type/location etc

    Can you post a screenshot of the window where you are stuck at? Thank you!

  • engr79
    engr79
    Community Member

    Not working for me, either. I input my master password, and then ... nothing happen.

  • ag_ana
    ag_ana
    1Password Alumni

    @engrman7:

    Does the Master Password field disappear, or do you see a spinning beach ball?

  • PatsIssues
    PatsIssues
    Community Member

    I am having same issue. I go to export, select all items and input the master password and hit continue. The field requesting the master password field disappears and nothing happens. No spinning beach ball nor a request for the type of file and where to say it.

  • ag_tommy
    ag_tommy

    @PatsIssues

    Have you tried updating 1Password to 7.8? I am unable to replicate your results using 7.8 or are you using 7.8 while attempting the export?

  • PatsIssues
    PatsIssues
    Community Member

    @ag_tommy Although the Apple App store stated that i had been upgraded to Version 7.8, my computer was showing 7.7. Once I downloaded and installed 7.8 from the website, I was able to do the export. I guess the issue was in 7.7.

  • ag_tommy
    ag_tommy

    Thanks for letting me know that worked. :chuffed:

This discussion has been closed.