Exporting vault does not work

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poole1955
poole1955
Community Member
in Mac

The export function isn't working.
The export goes as far as signing in to account, but doesn't ask for file type/location etc

1Password Version: Password 7
Extension Version: 7.7
OS Version: macOS Big Sur 11.2.3
Sync Type: Not Provided
Referrer: forum-search:export

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @poole1955! Welcome to the forum!

    The export goes as far as signing in to account, but doesn't ask for file type/location etc

    Can you post a screenshot of the window where you are stuck at? Thank you!

  • engr79
    engr79
    Community Member
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    Not working for me, either. I input my master password, and then ... nothing happen.

  • ag_ana
    ag_ana
    1Password Alumni
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    @engrman7:

    Does the Master Password field disappear, or do you see a spinning beach ball?

  • PatsIssues
    PatsIssues
    Community Member
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    I am having same issue. I go to export, select all items and input the master password and hit continue. The field requesting the master password field disappears and nothing happens. No spinning beach ball nor a request for the type of file and where to say it.

  • ag_tommy
    ag_tommy
    Options

    @PatsIssues

    Have you tried updating 1Password to 7.8? I am unable to replicate your results using 7.8 or are you using 7.8 while attempting the export?

  • PatsIssues
    PatsIssues
    Community Member
    Options

    @ag_tommy Although the Apple App store stated that i had been upgraded to Version 7.8, my computer was showing 7.7. Once I downloaded and installed 7.8 from the website, I was able to do the export. I guess the issue was in 7.7.

  • ag_tommy
    ag_tommy
    Options

    Thanks for letting me know that worked. :chuffed:

This discussion has been closed.