Access family shared vault on Android

randomname97264
randomname97264
Community Member
edited March 2021 in Android

Hi there,

I feel I've overlooked something. I have a families account with 1password.com (EU cloud) and I am using the latest version of the 1Password application on Android. My wife and I have a shared vaulkt, that was created by default.
The problem is that I can't access (see) any secrets from the shared vault, but I do see the shared vault listen in the settings and obviously I've selected it. I've also made the vault "safe for travel" on my Mac. But, I still can't seem to access secrets from the shared family vault on my Android device, but I'd like to.

Please help :)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @randomname97264!

    I've also made the vault "safe for travel" on my Mac.

    So you have Travel Mode currently enabled? As a test, can you try disabling it for a moment and see if that changes anything?

  • randomname97264
    randomname97264
    Community Member

    Hi @ag_ana, flipping the switch seemed to resolve the problem. Why didn't I think of that myself? :-)

    Thank you for your help!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @randomname97264! I am glad I could help :) If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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