1P stopped entering my password on the Vanguard website

kenka433

1P has stopped entering the password on my Vanguard.com login screen. Even if I open the mini browser and tap on autofill or double tap the Vanguard credentials in the list, 1P only fills in the user. I don't remember when this started but it has only been in the past few weeks. Prior to that it always filled in both. I tried quitting 1P completely and quitting Safari but it persists. I though I would trash the Vanguard login in 1P and generate a new set of login credentials, but 1P never offered to save the login when I entered the credentials from Keychain.

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1Password Version: 1Password 7 Version 7.8 (70800001) Mac App Store
Extension Version: 7.8
OS Version: 11.2.3
Sync Type: Not Provided

ag_ana

Hi @kenka433!

I have just tried the Vanguard website and I was able to fill both username and password on the login form, using 1Password in the browser version 11.2.3, like you. I noticed however you mentioned Safari in your post, which does not use version 11.2.3 of the extension. Can you confirm what browser and what extension version exactly this is happening with for you?

kenka433

Hi @ag_ana,

Safari, Version 14.0.3 (16610.4.3.1.7). 1Password 7.8 from Password 7.

ag_ana

@kenka433:

Thank you for the confirmation! I have tested the website in Safari and 1Password filled both username and password there as well, so it should work for you too. Do you see the same behavior if you create a new Login item with these instructions?

How to save a Login manually in your browser

kenka433

@ag_ana:

Thanks, the newly created login works!

Joy_1P

@kenka433 Glad to hear things are working for you now! Let us know if you have any other questions and we'll be happy to help more.