Lost generated passwords

mnot

On some sites, if I enter the 'change password' flow and use a generated password from the 1password popup, the generated password is lost -- i.e., it isn't saved in 1Password, isn't on the clipboard, and I don't get a modal to create or update a saved password, but the site receives and processes the password change. This means I have to go through an additional, full password reset.

E.g., Twitter.

Anyone else encounter this? Is there a workaround?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ag_ana

Hi @mnot!

Every generated password is saved by default in the Passwords category inside the 1Password app. Have you checked there too?

mnot

Yep - it doesn't show up there either.

ag_ana

@mnot:

What version of the browser extension are you using?

mnot

Safari, latest (both Safari and 1pw)

ag_ana

@mnot:

Thank you for the confirmation! I have just tested this in Safari with 1Password 7.8 and I was not able to reproduce this. Are you able to reproduce this on demand? If you could share with us the step-by-step instructions to make this happen, we can certainly test this.

mnot

Will do when I get a chance (likely tomorrow).

ag_ana

Sounds good @mnot, thank you!

mnot

1. Log into an existing Twitter account
2. Click more -> Settings and privacy -> Your account -> Change your password to get to https://twitter.com/settings/password
3. Enter your current password (1pw will autofill)
4. Click in New password; 1pw will do a popup with Use Suggested Password
5. Click on the suggested password to autofill (in both fields)
6. Click Save.
7. Notice that there is not a modal to save the password, it is not on the clipboard, and it is not saved in 1pw.

This is Safari Version 14.0.3 (16610.4.3.1.7), 1pw 7.8 (70800001).

ag_tommy

@mnot

Do you have iCloud keychain turned on? I wonder if what you saw was a suggestion from it. Do you see the password if you Open Safari > Preferences > Passwords? I was also unable to reproduce your results and my generated password was saved in 1Password.

mnot

Nope.

ag_ana

@mnot:

Since we are unable to reproduce this, would you be able to send us a short screen recording of the process?