Unlock Password Message

Hi, I have noticed that on one website I keep getting the Unlock 1Password message, but 1Password is already unlocked.

Is this an error or something I am doing wrong?

Thank you for your help.

1Password 7
Version 7.8 (70800001)
Mac App Store

1Password Version: 7.8
Extension Version: Not Provided
OS Version: 10.5.7
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member


    If after unlocking can you refresh the page? Does it show unlocked at this point? Can you share the specific site?

  • Hi, I am sure you can probably guess that it did not happen again on that site, it is a site I visit infrequently so perhaps it is not unsurprising.

    However, it has just happened again on a completely different site. I've been using my iMac on and off all day, in fact just a few minutes ago I populated by card details to order a pizza then I went to a different site and the same Unlock 1Password appeared. Clicking the blue buttons does not do anything and I can access 1Password, it is not locked.

    I've Just gone back to the same site and now 1Password is offering my password choice, so seems to be working. I have noticed that my Time Machine is busy so I wonder if my iMac was busy, 1Password did not respond quickly enough and misinterpreted the problem as locked. Having said that the Time Machine does not appear to slow my iMac so my hypothesis may be complete nonsense :-)

    Just sharing in case anyone else has reported anything similar.


  • ag_anaag_ana

    Team Member


    Thank you for the update! Should this happen again, can you try refreshing the browser page once right away, and see if the inline menu shows unlocked in that case?

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