Firefox addon is locked

kazukazu
edited April 6 in 1Password in the Browser

I have installed the browser addon for Firefox 87.0. The button has a lock icon, so I can't use 1Password (ver. 7.8, macOS 10.15.7). I do not want a login, i use iCloud. Whats wrong with 1Password in Firefox browser that everything is locked right after the installation?


1Password Version: 7.8
Extension Version: 1.24.0
OS Version: 10.15.7
Sync Type: iCloud

Comments

  • ag_anaag_ana

    Team Member

    Hi @kazu!

    The button has a lock icon, so I can't use 1Password (ver. 7.8, macOS 10.15.7)

    Are you able to unlock it by clicking on the extension button and entering your Master Password?

    I do not want a login, i use iCloud.

    Can you please elaborate? What do you mean with this?

  • Are you able to unlock it by clicking on the extension button and entering your Master Password?
    No

    Can you please elaborate? What do you mean with this?
    When I select the icon, a login button to 1Password appears directly. There is no other option available.

  • ag_anaag_ana

    Team Member

    @kazu:

    No

    What happens exactly when you try to unlock it? Do you get an error message?

    When I select the icon, a login button to 1Password appears directly. There is no other option available.

    Can you post a screenshot of this login button? Thank you!

  • 1Password addon stopped reacting, so unfortunately I can't take a screenshot.

    After that I uninstalled the addon, changed the browser language to English USA, and reinstalled the addon. After that I could access … Crazy world.
    Thanks for your patience.

  • ag_anaag_ana

    Team Member

    Thank you for the update @kazu! I am glad to hear that things are working normally again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

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