iphone prompting for login

Community Member

My iphone keeps giving me "sign-in error" prompting me to confirm my master key - i haven't changed it. I click "not now" and It lets me get into my vaults anyway. I'm concerned - with the security issues apple had recently is it possible there's some kind of compromise? I have an iphone SE with fingerprint auth into 1password.

1Password Version: 7.7.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:iphone prompting for login


  • @tokenegret

    I'd like to ask you to create a diagnostics report from your device and send it over to us.

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • A link to this thread: https://1password.community/discussion/120270/iphone-prompting-for-login
    • Your forum username: tokenegret

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.
      The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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