1Password for IOS presents multiple wrong choices for opening 1password on iPhone

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jswruble
jswruble
Community Member

When my wife tries to open 1P on her iPhone she’s given 2 choices of passwords for 1P. Neither works, or at least 1P won’t open after scanning her face. I can’t figure out a way out of the loop. If she fills her password manually 1P opens.


1Password Version: 7.7.1
Extension Version: Not Provided
OS Version: 14.4.2
Sync Type: 1password.com
Referrer: forum-search:1Password for IOS presents multiple wrong choices for opening 1password on iPhone

Comments

  • @jswrubble

    It sounds as if she has saved her Master Password within iCloud keychain. Possibly saving an incorrect one. You'll need to remove/edit or update the entry there to resolve the issue.

    (iOS) Settings > Passwords

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