Bigsur ver 11.3 - 1Password 7 crashing

rocketmac
rocketmac
Community Member
in Mac

1Password crashing and will not open at all.

Process: 1Password 7 [3269]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: 1Password 7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [3269]
User ID: 501

Date/Time: 2021-04-23 10:51:21.988 -0600
OS Version: macOS 11.3 (20E5224a)
Report Version: 12
Anonymous UUID:
Sleep/Wake UUID:

Time Awake Since Boot: 45000 seconds
Time Since Wake: 140 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @rocketmac

    The report you sent indicates a code signature problem. This can be from a bad download or sometimes from malware prevention software or antivirus software interfering with downloads or updates. If you have any such apps like that, I would recommend disabling them temporarily before following the steps below.

    Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.

    1. Quit all open web browsers, especially Safari.
    2. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely.
    3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
    4. Restart the Mac.
    5. Download the latest version of 1Password from the 1Password website.
    6. Quit any open web browsers and then install 1Password.
    7. Open and unlock 1Password before opening your web browser.
  • rocketmac
    rocketmac
    Community Member

    Thanks for the reply, I have upgraded to Mac OS BigSur 11.4 (20F5046g) and that seem to resolve the issue. The app now appears as it did before in the apps folder with the right icon and in the task menu which wasn't;t the case. I will keep you suggestion in mind for the future.
    Thanks Again

  • ag_tommy
    ag_tommy

    Sounds good! We're here if you need us.

This discussion has been closed.