PNC bank login — can't enter password

Thorendor
Thorendor
Community Member
edited April 2021 in 1Password in the Browser

When attempting to log in to PNC bank (https://www.pnc.com/en/personal-banking.html), my user ID is prefilled — Remember User ID is turned on.
Notice that there is no 1pasword icon in the password field
Position the cursor in the password field — the 1password icon now appears in the right of the password field
Click on the 1password icon in the right of the password field
Result: login window abruptly disappears

Workaround: use the 1password keyboard command-backsplash to enter the password

1Password Version: 1Password 7 Version 7.8.1 (70801003) 1Password Sto
Extension Version: No info
OS Version: 11.2.3
Sync Type: subscription

Comments

  • ag_tommy
    ag_tommy

    @Thorendor

    What browser are you using? It sounds like possibly Safari. I was able to fill in a faux set of credentials on the page using the inline menu. Have you tried saving a new login?

    Save a login manually in your browser

    That said, I have seen some oddities reported here in the community. Can you try a restart of the Mac? Ordinarily, I would suggest quitting 1Password and Safari. But a few users have mentioned a restart was the most beneficial.

  • Thorendor
    Thorendor
    Community Member

    Browser is Safari 14.0.3
    Same issue across restarts and with a new login. Let me know if you'd like me to share a screen recording (and how)?

    Note that the issue doesn't happen on this page https://www.onlinebanking.pnc.com/alservlet/LogoutServlet

  • ag_tommy
    ag_tommy

    @Thorendor

    Can you send us an email to support@1password.com with the recording, so we can continue the conversation there?

    Please include the following:

    • A link to this thread: https://1password.community/discussion/120601/pnc-bank-login-cant-enter-password#latest
    • Your forum username: Thorendor
  • Thorendor
    Thorendor
    Community Member

    Done. Thanks @ag_tommy

  • ag_ana
    ag_ana
    1Password Alumni

    @Thorendor:

    Thank you! Have you received a ticket number already?

  • Thorendor
    Thorendor
    Community Member
    edited April 2021

    Yes. Support validated the issue and forwarded to the dev team. Thanks @ag_ana for checking in.

  • ag_tommy
    ag_tommy

    :+1:

  • a1pwUser
    a1pwUser
    Community Member

    @Thorendor , @ag_ana and @ag_tommy
    I have the same issue.

    Reproduced on:
    Mac: Firefox, Chrome, Safari
    Windows10 : Edge Chromium
    (all browsers with current updates 5/24/2021)

    Steps to reproduce:
    1. Have a PNC.com account
    2. Create a 1Password entry for your pnc.com account
    3. Navigate to pnc.com
    4. Click the [Sign On] button near the top right
    5. Checkmark the 'Remember User ID' tickbox <-- important for issue reproduction
    6. Complete the authentication process
    7. Logoff PNC.com
    8. Navigate to PNC.com (NOT onlinebanking.pnc.com)
    9. Click the [Sign On] button
    10. Click in the 'Password' field
    Result: login dialog vanishes
    Expected result: 1Password should offer to fill the password.

    Known workaround:

    • After clicking the [Sign On] button, click the dropdown next to the User ID field and select 'Enter another user ID' option. Then, click inside the User ID field and pick your PNC entry from the 1Password popover. This will populate the password at the same time as the User ID.
  • kaitlyn
    kaitlyn
    1Password Alumni

    Thanks for the detailed steps to reproduce, @a1pwUser! I'll add your report to our existing issue along the workaround you mentioned.

    ref: dev/core/core#7036

This discussion has been closed.