Unlock with Apple Watch disappears

Hi,

I am on a Mac mini (Late 2018) and have Apple Watch Series 6.
I updated macOS Big Sur to 11.3 and my Apple Watch to 7.4 today.

Now, when Apple Watch is requesting to unlock with Apple Watch, I see the message dialog on Mac and hear/feel the request on my Watch.
But it immediately disappears and I cannot unlock.

It has been working before the update.
That's why I think, Apple might have changed something. Can someone see a similar behavior?

Best


1Password Version: 7.8.1 (1Password Store)
Extension Version: Not Provided
OS Version: macOS 10.3
Sync Type: Dropbox

Comments

  • ag_anaag_ana

    Team Member

    Hi @phoefler!

    But it immediately disappears and I cannot unlock.

    Do you mean that it disappears from your Mac or from your Watch?

  • @ag_ana thanks for your fast reply.

    Both, I see the message box on macOS and the unlock screen on my Watch, but both disappears in <1s - no chance to double click on
    the Watch side button.

  • ag_anaag_ana

    Team Member

    @phoefler:

    Thank you for the confirmation! To make sure we are covering the basics, can you try suggestions number 2 and 3 in the Get Help section of this documentation page? Number 1 is already covered, since it looks like you are already running the latest version of the 1Password for Mac app :+1:

  • phoeflerphoefler
    edited April 27

    It seems, that it is not a 1Password related problem.
    I found out, that unlocking macOS was also not working.

    I disabled the option to unlock macOS with Apple Watch, restarted my Mac and re-enabled it.
    Now I can unlock macOS and 1Password again.

    Never mind, thanks for your help.

  • ag_anaag_ana

    Team Member

    You are welcome @phoefler! I am glad to hear that everything is working as expected once again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • alanhoylealanhoyle
    edited July 6

    I had the same issue as @phoefler: The "unlock" prompt window popped up and disappeared almost instantly, and I never got a prompt on my Apple Watch. I was able to resolve it because of this thread:

    1. Went to System Preferences:: Security & Privacy:: General (tab)
    2. Unchecked "Use Apple Watch to unlock apps and your Mac:" for my watch
    3. Shut down and booted,
    4. Re-enabled in above location

    Unlocking 1Password with my Watch works again.

    (on macOS Big Sur 11.4 and watchOS 7.5)

  • ag_tommyag_tommy

    Team Member
    edited July 6

    That's great news that you're happy using 1Password again. Let us know if the issue happens to return.

  • To be clear, I was still happy about 1password: it was my Watch I was frustrated with. ;-)

  • ag_anaag_ana

    Team Member

    Understood @alanhoyle :D

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file