Unlock with Apple Watch disappears

phoefler

Hi,

I am on a Mac mini (Late 2018) and have Apple Watch Series 6.
I updated macOS Big Sur to 11.3 and my Apple Watch to 7.4 today.

Now, when Apple Watch is requesting to unlock with Apple Watch, I see the message dialog on Mac and hear/feel the request on my Watch.
But it immediately disappears and I cannot unlock.

It has been working before the update.
That's why I think, Apple might have changed something. Can someone see a similar behavior?

Best

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1Password Version: 7.8.1 (1Password Store)
Extension Version: Not Provided
OS Version: macOS 10.3
Sync Type: Dropbox

ag_ana

Hi @phoefler!

But it immediately disappears and I cannot unlock.

Do you mean that it disappears from your Mac or from your Watch?

phoefler

@ag_ana thanks for your fast reply.

Both, I see the message box on macOS and the unlock screen on my Watch, but both disappears in <1s - no chance to double click on
the Watch side button.

ag_ana

@phoefler:

Thank you for the confirmation! To make sure we are covering the basics, can you try suggestions number 2 and 3 in the Get Help section of this documentation page? Number 1 is already covered, since it looks like you are already running the latest version of the 1Password for Mac app :+1:

phoefler

It seems, that it is not a 1Password related problem.
I found out, that unlocking macOS was also not working.

I disabled the option to unlock macOS with Apple Watch, restarted my Mac and re-enabled it.
Now I can unlock macOS and 1Password again.

Never mind, thanks for your help.

ag_ana

You are welcome @phoefler! I am glad to hear that everything is working as expected once again :)

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)

alanhoyle

I had the same issue as @phoefler: The "unlock" prompt window popped up and disappeared almost instantly, and I never got a prompt on my Apple Watch. I was able to resolve it because of this thread:

1. Went to System Preferences:: Security & Privacy:: General (tab)
2. Unchecked "Use Apple Watch to unlock apps and your Mac:" for my watch
3. Shut down and booted,
4. Re-enabled in above location

Unlocking 1Password with my Watch works again.

(on macOS Big Sur 11.4 and watchOS 7.5)

ag_tommy

That's great news that you're happy using 1Password again. Let us know if the issue happens to return.

alanhoyle

To be clear, I was still happy about 1password: it was my Watch I was frustrated with. ;-)

ag_ana

Understood @alanhoyle :D