Getting Error "Failed to load vaults. Missing active key" when trying to set up Firefox extension

kellbell75
kellbell75
Community Member
edited May 2021 in 1Password in the Browser

I have the vaults all loaded in the main 1password app, but when I try to set up the Firefox extension I get that error message. Any advice?

1Password Version: 7.8.1
Extension Version: 1.24.1
OS Version: MacOS Big Sur 11.3
Sync Type: Not Provided
Referrer: forum-search:missing active key

Comments

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @kellbell75,

    We got your email to our support page. For a fast response, let us work there for now. And I will make an update here after we put things back on track for you.

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