Nothing seems to work as it should

vandrv

I'm sure it is probably me, but 1Password doesn't seem to work for me. I have the 1Password extension added to Safari, and it used to work ok but when I click on it now, either nothing happens or I get a box saying manage extension. Also every website I try to log on to a box pops up saying unlock 1Password, but nothing happens when I click on it. The only way I can get it fill in my user information is to open the full version and copy and paste my information. Any help would be appreciated

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1Password Version: 1Password 7 Version 7.8.1
Extension Version: Not Provided
OS Version: OS 11.2.3
Sync Type: Not Provided

ag_ana

Hi @vandrv!

I have the 1Password extension added to Safari, and it used to work ok but when I click on it now, either nothing happens or I get a box saying manage extension.

Are you able to share a screenshot with us of this box when it appears?

vandrv

This is what I get when I click on the extension. Thank you for your help.

ag_yaron

Hey @vandrv ,
Can you please try this:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open Safari and test if it is working properly.

vandrv

Thank you for this. That seems to have solved my problem.

ag_ana

That's great to hear @vandrv, thank you for the update! And on behalf of Yaron, you are welcome :)

chrisble

I had the same problem today. This solved it. Thanks.

ag_yaron

Glad to hear it :chuffed: