Can’t sign in. The email address and Secret Key are not correct.

gunflintfly
gunflintfly
Community Member
in 1Password in the Browser

1Password works fine on my iPhone and with Safari. I need to use the Chrome browser and when installing the 1Password plug-in, I get the error "Can’t sign in. The email address and Secret Key are not correct." email and master password are known correct. What actions can I take, please?

1Password Version: 7.8.2
Extension Version: Not Provided
OS Version: OS 11.2.3
Sync Type: Not Provided

Comments

  • gunflintfly
    gunflintfly
    Community Member

    Resolved. I have a corporate account and the link I needed to follow was not obvious which resulted in unnecessary lost time.

  • ag_tommy
    ag_tommy

    I'm glad to hear you worked things out. Let us know if you run into any further difficulties. We would be happy to help.

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