touch id stopped working with last update

RalphGoers
RalphGoers
Community Member
in Mac

1Password updated to 7.8.1 recently and ever since then it no longer prompts to use touch id and if I click on the touch id button nothing happens. I have to manually enter the master password everytime I need a password. I checked the settings and nothing has changed - touch id is still enabled. I tried unchecking it and rechecking it but that didn't resolve the problem.

1Password Version: 7.8.1
Extension Version: Not Provided
OS Version: MacOS 10.15.7
Sync Type: Not Provided
Referrer: forum-search:touch id stopped working Mac

Comments

  • ag_tommy
    ag_tommy

    @RalphGoers

    Can you try restarting your Mac? That seems to be the trick from the people I have talked with recently.

  • jalangf
    jalangf
    Community Member
    edited July 2021

    I've been having the same issue for at least a month and restarting doesn't fix the issue for me. I'm on 1PW 7.8.6 and Mac OS 10.15.7. Any updates on how to address?

  • ag_tommy
    ag_tommy

    @jalangf

    I would suggest heading over to System Preferences > Touch ID: Uncheck/disable the box for Unlocking your Mac and then enable it. You will need to enter your macOS user password in the authentication prompt. Follow that with checking 1Password to make sure Touch ID is enabled within the app. 1Password > Preferences > Security.

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