Prompting to fill in email fields

Andrea_J
Andrea_J
Community Member
in 1Password in the Browser

We have several clients we work with that use Anaqua. They each have their own address we use to log in (ClientX.Anaqua.com; ClientY.Anaqua.com, etc...) We have different user names and passwords for each instance and are able to save and use those without issue. When we are logged in to the site, there is an option for us to create and send an email message. When I am logged in to Client X's instance, and click into the To, From, or Subject fields, 1Password appears and tries to suggest a log in. There are two issues. First, it is not a log in field and I do not want to be prompted. Second, the suggestion is actually from Client Y's instance which doesn't make any sense to me.

1Password Version: Not Provided
Extension Version: 1.24.3
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_chantelle
    ag_chantelle

    @Andrea_J

    Thanks for reaching out to us! You're right, this is definitely not a field that we should be offering to autofill. I'd like to ask you to collect some page details for us:

    1. Navigate to the page.
    2. Right click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will download a .json file to your "Downloads" folder.
    5. Attach the downloaded .json file and send it to support@1password.com with a link to this discussion.

    We'll have a look and see what we can do to improve here.

  • Andrea_J
    Andrea_J
    Community Member

    Thanks! I just sent it over

  • ag_chantelle
    ag_chantelle

    @Andrea_J

    Thanks for sending along the page details! I've replied to your support request and shared it with our development team. Feel free to reach back out if you encounter any other issues. :)

    ref: dev/core/core#7607

    ref: NSP-29363-177

This discussion has been closed.