iMac with 11.3.1 and 1Passord 7 with 7.8.3 is intermittently not working. followed advice but no luc

JamesW

iMac with 11.3.1 and 1Password 7 with 7.8.3. Tried quitting 1P, also reloaded App. Also Quit Safari & reloaded 1P. Also Restarted iMac and reloaded App. Nothing works longer than the immediate session. If working on different programs and return to Safari 1P mini does not work. 1P can be opened and entries edited, but go to any screen that needs a password filled and nothing happens. This is happening daily.
Help really needed.
James

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1Password Version: 7.8.3
Extension Version: Not Provided
OS Version: 11.3.1
Sync Type: Not Provided
Referrer: forum-search:1Password & Mini not working in Safari on Imac

ag_tommy

@JamesW

If this is happening daily we may need to take a deeper dive and see if we can determine the cause. I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• A link to this thread: https://1password.community/discussion/121028/imac-with-11-3-1-and-1passord-7-with-7-8-3-is-intermittently-not-working-followed-advice-but-no-luc

• Your forum username: JamesW

• Please do not post your diagnostic report to the forum. This is for your privacy and security.
  The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

JamesW

[#AXZ-52259-276]

ag_ana

@JamesW:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: AXZ-52259-276