Crash of Installer on fresh Catalina 10.15.7
Hello, I have been using 1 Password for years and just did an (unofficial) upgrade of my 2011 MacBook Pro to Catalina. Everything works fine, but 1 Password crashes on installation and I do not know why or how to fix it.
Using older stable versions (tried down to 7.5) or the latest betas do not matter. Help! :-)
Process: 1Password 7 [823]
Path: /Applications/1Password 7.app/Contents/MacOS/1Password 7
Identifier: com.agilebits.onepassword7
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 7 [823]
User ID: 501
Date/Time: 2021-05-21 18:23:55.310 +0200
OS Version: Mac OS X 10.15.7 (19H2)
Report Version: 12
Anonymous UUID: CBB69933-D834-4538-931A-7E15058E0B60
Time Awake Since Boot: 770 seconds
System Integrity Protection: disabled
Crashed Thread: 0
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x1
kernel messages:
VM Regions Near 0 (cr2):
-->
__TEXT 0000000103e4e000-000000010451a000 [ 6960K] r-x/r-x SM=COW
Thread 0 Crashed:
0 @<n 0x00000001080ca000 _dyld_start + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeebdb18c8
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00000001080ca000 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x103e4e000 - 0x104519fff +@<n (0) <3498AA0E-749D-3AC5-BA3F-57BE92188807> @<n
0x1080c9000 - 0x10815af47 +@<n (750.6) <1D318D60-C9B0-3511-BE9C-82AFD2EF930D> @<n
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 423
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=8432K resident=0K(0%) swapped_out_or_unallocated=8432K(100%)
Writable regions: Total=8468K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8468K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
__DATA 1384K 4
__DATA_CONST 20K 1
__LINKEDIT 896K 3
__TEXT 7544K 2
shared memory 8K 2
=========== ======= =======
TOTAL 73.6M 14
Model: MacBookPro8,3, BootROM 87.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2,2 GHz, 16 GB, SMC 1.70f6
Graphics: kHW_IntelHD3000Item, Intel HD Graphics 3000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334442302D594B302020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142314737334442302D594B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.102.31)
Bluetooth: Version 7.0.6f7, 3 services, 25 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Crucial_CT1024M550SSD1, 1,02 TB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Flash Drive
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
1Password Version: latest stable and beta
Extension Version: Not Provided
OS Version: Catalina 10.15.7
Sync Type: Not Provided
Comments
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The report you sent over indicates a code signature problem. This can be from a bad download or sometimes from malware prevention software or antivirus software interfering with downloads or updates. If you have any such apps like that, I would recommend disabling them temporarily before following the steps below.
Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.
- Quit all open web browsers, especially Safari.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely.
- Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
- Restart the Mac.
- Download the latest version of 1Password from the 1Password website.
- Quit any open web browsers and then install 1Password.
- Open and unlock 1Password before opening your web browser.
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Are you running a modified version of macOS?
System Integrity Protection: disabled
If so, we are unable to assist with troubleshooting your device.
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That’s alright, I understand. It is a modified version, I mentioned it in the first post. thank you for trying to help.
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Ah, you're right @calmforce. It's been a long day. My apologies for overlooking that detail.
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