End-User Has Warning of "Unsupported Build" in Chrome Extension

One of my remote end-users has a weird one. When unlocking the Chrome Extension, the password prompt pop-up dialog has a red box on the menu bar that, during mouse-over, displays the following message, verbatim:

This is unsupported build and it should only be used with caution.
Unexpected issues may appear.

I verified that all screens match the version I am running locally that does not have this same issue.. On the remote computer. I removed and reinstalled the extension from your web site, but the message still appears. Any ideas on why this is happening and how I might ensure the correct version is installed? Or is this coming from a compromised browser? Grasping at straws now...

Here is a screenshot


1Password Version: 7.7.805
Extension Version: 2.0.0
OS Version: Win 10 20h2
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @chozyn!

    What is the version of Chrome running on this device?

  • chozyn
    chozyn
    Community Member

    Chrome Version 91.0.4472.77 (Official Build) (64-bit)

  • chozyn
    chozyn
    Community Member

    Update: I uninstalled the Desktop App and removed the extensions from Chrome and Edge. I then restarted the computer. Once back in, I downloaded and installed the Desktop App (same version). After completing the installation of the Desktop App, I added the Chrome extension. It now appears as normal, without the grammatically incorrect warning message.

    Any ideas where that message came from?

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @chozyn ,

    This message shows up if you have an outdated beta version of the desktop app installed. Your screenshot is cut out just where we could see it - on the top right corner of the red warning banner it should have said "Beta". Alternatively, this could have been a custom build we sent the customer in the past if he was having very particular issues, and he was left with that custom version.

    Uninstalling and re-installing the desktop app is what did the trick here :)

  • chozyn
    chozyn
    Community Member

    @ag_yaron Thank you for the confirmation!

  • ag_yaron
    ag_yaron
    1Password Alumni

    Glad I could help :)

This discussion has been closed.