Can't access my vaults after upgrading to 2.x extension on Chrome
After the 1Password in Chrome was upgraded to 2.0.1 this morning, I can no longer access my vaults. If I go into the 1Password browser extension settings, it shows my home account as "Locked", but no indication of why or how to unlock it.
If I log directly into my 1Password account on the web, all of my vaults and their entries are there and nothing looks amiss.
I never use Edge, but fired it up to test. Installed 1Password extension there (v1.24.2), and it has access to my vaults just fine. Installed Firefox + 1Password 2.0.1. That also works for accessing my vaults.
Looks to be just Chrome + 1Password that has the issue.
1Password Version: Not Provided
Extension Version: 2.0.1
OS Version: Windows 10 Pro 20H2
Sync Type: Not Provided
Comments
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Hey @rolette ,
The latest version of 1Password in the browser now connects to the 1Password desktop app. If you haven't used or opened your desktop app in a long while, it may be using an older/outdated Master Password or Secret Key.
The quick fix here would be to go into 1Password's settings in your browser and turn off the integration:
- Right click the 1Password extension icon in the top right corner of Chrome and select "Settings".
- Turn off the "Integrate with 1Password app" option there.
- Test and see if you are now able to unlock 1Password properly.
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I'm glad to hear it @rolette .
If turning off the integration feature worked, it does indicate an issue with the 1Password desktop app that is installed on your computer. If you do not use it at all, I recommend uninstalling it from your computer to avoid this issue from re-occurring again in the future.
In case you do want to have the desktop app around, we should reset it and re-add your 1Password.com account again to get it properly synced up (and have the integration feature working).
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