QR scanner not working and cant be allowed in settings.

mollie_bit
mollie_bit
Community Member
in Mac

Hi there,

We use 1password for business and we have had several cases where our users could not use the QR code scanner function nor could they allow it in the System Prefs.
Tested on several OS versions and also several 1Password versions.
Restarting and resetting the Mac and app did not work, re-installing 1Password also did nothing.
We've read that is sometimes happens with the App store version but we don't use that.

Any advice on how to proceed?

1Password Version: 7.8.3 and 7.8.4
Extension Version: Not Provided
OS Version: 10.15.7 and 11.x
Sync Type: Not Provided
Referrer: forum-search:qr code

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mollie_bit!

    I would like to ask you to generate a diagnostics report from one of these Macs and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • TSAutomation
    TSAutomation
    Community Member
    edited June 2021

    I'm having actually the same issue, same OS, same 1Password version. Here is my ticket number: [#FHJ-64293-261]

    Regards,

    Thomas

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