Safari extension not working despite extension setting.

SlickSlack
SlickSlack
Community Member
in 1Password in the Browser


I've restarted Safari, restarted the extension helper, turned the extension off and on again, all of these multiple times.
The App Store version updated this morning and I notice the versions of the extension and the app are different.
Stand alone app works OK.

1Password Version: 7.8.4
Extension Version: 7.8.5
OS Version: 10.15.7
Sync Type: Not Provided

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @SlickSlack ,

    Can you please try the following in this exact order:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
    2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open Safari and test if it is working properly.

    If that didn't help, send us a diagnostics report to support+x@1password.com.
    Here's how to generate a diagnostics report: https://support.1password.com/diagnostics/

  • SlickSlack
    SlickSlack
    Community Member

    That worked. I had quit out of 1P a couple of times but I can't guarantee I ever did it in exactly this order. Now that I've done it this way I notice that 1Password is now 7.8.5 as well as the Safari extension.

  • MGDominguez
    MGDominguez
    Community Member

    This also worked for Firefox. I was having the same issue only on that browser and these steps solved it.

  • kaitlyn
    kaitlyn
    1Password Alumni

    Thanks for the updates, @SlickSlack and @MGDominguez! I'm glad to hear things are working well for you now. If anything else comes up, we'll be here for you. :chuffed:

This discussion has been closed.