Safari extension disappeared with update. Can't download new version on Safari extension site

Ramble
Ramble
Community Member
in 1Password in the Browser

Safari extension disappeared with 1Password update. Can't download new version on Safari extension site. Message reads -

"Unable to Download App, "1Password" could not be installed. Please try again later. "

1Password Version: 7.8.5
Extension Version: disappeared
OS Version: 11.01
Sync Type: iCloud
Referrer: forum-search:safari extension disappeared with update. Won't access on Safari site

Comments

  • Ramble
    Ramble
    Community Member

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @Ramble ,

    Can you please try this:

    1. Restart your Mac.
    2. Open and unlock 1Password first.
    3. Launch Safari and see if the extension is present and functioning.

    If that didn't help, send us a diagnostics report to support+x@1password.com with a description of the issue and a link to this discussion here.
    How to send a diagnostics report: https://support.1password.com/diagnostics/

This discussion has been closed.