1Password won't open on iPhone

Ian_S

I purchased 1Password for iPhone ages ago, but haven't used it recently. Now I need it again, the app won't open up, it keeps crashing.
When I go into iTunes, it shows the price, rather than 'Downloaded'.
I see the App icon has changed and am guessing mine won't open because I've missed some of the upgrades?
Anyone know how I can update and use the app without paying twice for it and losing current data?
Ian

khad

Hi Ian,

It sounds like you have the old version 3 of 1Password and have not purchased version 4.

• If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just remove the app, reinstall it from your Purchases list in the App Store, and set up Dropbox syncing again. Your data will start syncing to your iPhone automatically. Please see this guide for instructions:

  http://help.agilebits.com/1Password3/cloud_syncing_with_dropbox.html

• If you've previously synced your 1Password data with 1Password for Mac using Wi-Fi, you can easily restore your data during the next Wi-Fi sync:

  http://help.agilebits.com/1Password_touch/sync_to_mac_manually.html

• If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:

  http://help.agilebits.com/1Password_touch/backup.html

If you are using 1Password 4, please let me know as the last two options will not be available in that case, but there may be other options.

Please let me know how it goes.