Wrong credentials on Iphone

rodrigolevy
rodrigolevy
Community Member
in iOS

I have just changed my standalone version to a subscription account. All my 1PW data transferred correctly to my iphone, but as soon as I log out and sign-in again, I get a message that my sign-in credentials are incorrect. I introduce my master password but my iphone does not sync again. I gave tried several times uninstalling the app, downloading it again, adding my account with the QR code and the first log in workd fine. But as soon as I log out and try to log in again in my iphone, I get the "wrong credentials" message. Once I get that message it is impossible to sync again.

1Password Version: 7.7.807
Extension Version: Not Provided
OS Version: 14.5.1
Sync Type: 1Password.com
Referrer: forum-search:iphone

Comments

  • ag_tommy
    ag_tommy

    @rodrigolevy

    Please reach out to my colleagues on the email support side of things. Something does not sound right. We can take a deeper look into it.

    Be sure to include a link to this topic https://1password.community/discussion/121329/wrong-credentials-on-iphone and your community username rodrigolevy

  • rodrigolevy
    rodrigolevy
    Community Member

    Thanks for the follow-up, I seem to have been able to fix the problem.

  • ag_tommy
    ag_tommy

    @rodrigolevy

    That's great. We're here if that should happen to change.

This discussion has been closed.