Unlocking 1Password via browser icon no longer shows browser app after unlock

As of the latest 1Password update (where the browser extension can now be unlocked with Windows Hello), if 1Password is locked and I click the browser extension icon, I get the login/Windows Hello popup as expected, but when I enter my Windows Hello PIN, the app only unlocks but does not actually display the browser app; I have to click the extension a second time to actually show the app.

This is admittedly a minor nuisance, but it's a UX regression and an annoying extra step that diminishes the normally-great 1Password UX. The extension used to open immediately after I unlocked it, now I have to click it twice to get to my data (click, unlock, wait, realize it's not going to open, click it again).

1Password Version: 7.7.807
Extension Version: 2.0.2
OS Version: Windows 10
Sync Type: 1Password


  • ag_yaronag_yaron

    Team Member

    Hey @theremin ,
    Thanks for bringing this up.

    The Windows Hello prompt is coming from the desktop app which jumps to the front. After you dismiss it, the browser then gets focus back but not the extension. That's why 1Password does not open up after unlocking.

    If you disable the integration in the extension's settings and unlock it using your Master Password, then the Master Password's screen will belong to the extension itself, which means it will remain in focus for the duration of the entire process.

    Thanks for the feedback here, we'll see if there's anything we can do about this matter even though the behavior of how different apps and extensions focus is handled by the OS is a bit out of our control in this instance.

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