I am unable to save a login and password.

mpeltz
mpeltz
Community Member
edited June 2021 in 1Password in the Browser

I went to Venmo and tried to save my information but I receive no items to show.

1Password Version: 7.7.807
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mpeltz!

    Can you please clarify what you mean by "receive no items to show"?

  • mpeltz
    mpeltz
    Community Member

    Screen shot attached

  • mpeltz
    mpeltz
    Community Member

    when i click on the 1password icon in the username and password field that comes up.

  • ag_ana
    ag_ana
    1Password Alumni

    @mpeltz:

    Unfortunately we cannot see the screenshot. Can you try uploading it again using the screenshot upload feature right above where you type your comments?

  • mpeltz
    mpeltz
    Community Member

  • kaitlyn
    kaitlyn
    1Password Alumni

    Thanks for the screenshot, @mpeltz! I'm curious how you saved the item in the first place. Were you on Venmo's sign in form, and did you click the Save in 1Password button underneath the password field? Or were you on Venmo's registration form creating a brand new Venmo account? I'd like to test this out on my end, but I want to make sure I'm saving an item the same way as you.

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