I am unable to save a login and password.

mpeltzmpeltz
edited June 9 in 1Password in the Browser

I went to Venmo and tried to save my information but I receive no items to show.


1Password Version: 7.7.807
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @mpeltz!

    Can you please clarify what you mean by "receive no items to show"?

  • Screen shot attached

  • when i click on the 1password icon in the username and password field that comes up.

  • ag_anaag_ana

    Team Member

    @mpeltz:

    Unfortunately we cannot see the screenshot. Can you try uploading it again using the screenshot upload feature right above where you type your comments?

  • kaitlynkaitlyn

    Team Member

    Thanks for the screenshot, @mpeltz! I'm curious how you saved the item in the first place. Were you on Venmo's sign in form, and did you click the Save in 1Password button underneath the password field? Or were you on Venmo's registration form creating a brand new Venmo account? I'd like to test this out on my end, but I want to make sure I'm saving an item the same way as you.

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