1Password extension in safari not working - ver 7.8.5 Catalina 10.15.7

I've removed the extension several times / added it again with safari restarts but nothing helps.
The little 1password popup window shows in password fields but clicking on the button doesn't do anything. 1password app is open at all times.

How to fix this problem?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_chantelleag_chantelle

    Team Member

    @pahlenmanfred

    1. Quit 1Password completely by holding down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar beside the  logo.
    2. Quit Safari.
    3. Open and unlock 1Password.
    4. Open your browser and test again to see if the issue is resolved.
  • Hi, still the same. Pop up shows but when i click on the “Unlock 1Password” button nothing happens.

  • The browser extension button for 1Password is also unresponsive.

  • ag_chantelleag_chantelle

    Team Member

    @pahlenmanfred

    Let's get a better look at what's going on. I'd like to ask you to create a diagnostics report from your Mac and send it to [email protected] and link this forum discussion. We'll take a look and let you know what we find.

  • Ok. Done.

  • kaitlynkaitlyn

    Team Member

    Thanks, @pahlenmanfred! I went ahead and responded to your email. We can continue the conversation there. :)

    ref: FDP-16156-782

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