Browser extension in Chrome just keeps Loading...

adishong

Beta does samething

ag_ana

@adishong:

Thank you for the confirmation! I will let you continue the conversation via email then :+1:

ref: QWZ-28847-413

wedward

@ag_ana will try that now - I take it that the issue is still being sorted out?

wedward

I updated to the Beta extension and so far it seems to be working better (browser restart). thank you

ag_chantelle

@wedward

We're glad to hear things are working after trying out the beta version. If you encounter any other issues, feel free to reach back out and we'll get right on it.

wedward

@ag_chantelle - I rebooted and tried again, and it had the same issue. "Loading..." and when it did finally respond, after typing my main password, it took 10 seconds to acknowledge in the page I needed the password on. Before the update this always seemed immediate or very close to it.

adishong

I have been having same issue with Windows 10 Pro and Chrome extension on my home desktop but work PC works fine. I tired removing and resetting chrome but no joy.

-Same versions of Chrome and extension

-Windows 10 Enterprise 1909 - Works Fine
-Windows 10 Pro 2004 - Does not work properly, takes 3+ min sometimes 10 min to get loading message to show password info. Attaching screenshot

I have since updated to an eval version but it does same thing. Also have tried Beta for 1Password App but that doesn't update extension.

adishong

Correction when I posted: -Windows 10 Enterprise 1909 - Works Fine
I didn't realize I had integration turned off already so that is false, fails on that Win version as well when enabled.

adishong

I can confirm beta extension does same thing, although it does seem a bit faster to get out of loading stage but that could be in my head. I sent diag report via email, thanks Andy

ag_chantelle

Thanks @adishong for sending along the logs and diagnostics. Let's continue our conversation via email.

ref: QWZ-28847-413

gaw

Has this been fixed? My dad is still having the problem. Has latest version of Chrome and 1Password extension.

ag_yaron

Hey @gaw , This has been vastly improved but not fixed entirely and can still occur in certain circumstances.

We'll need you to send us more info from the affected computer:

• The extension's log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Send it to support+x@1password.com and we'll troubleshoot this with you.

BobCooper

having this issue also in Chrome and MS Edge any fix for it ?

ag_ana

@BobCooper:

Please feel free to send us some logs too (you can see the instructions in my colleague Yaron's post above yours), and we will be happy to take a look :+1:

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

codedognz

This thread is months old now. I am using Microsoft Edge and still finding this issue today. Is using a Beta still the recommended action?

Joy_1P

Hi @codedognz, with things are they are now, we would recommend going through some troubleshooting as a first step. Could you try the following?

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".

If that doesn't help, I'd like you to send over the following so we can take a closer look at what may be going wrong:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/121461/browser-extension-in-chrome-just-keeps-loading/p2
• Your forum username: codedognz

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

codedognz

Thanks for that. I actually ended up contacting support a couple of days ago. They also suggested that method, and it seems to have done the trick.

Joy_1P

Thanks for letting us know @codedognz I'm sorry that it took a bit to reply to you here but I'm glad that things are working for you now. Let us know if you have any other questions or run into any other issues!