Free to Personal

I have had 1password FREE on my cpu since 2016 (mac cylinder). I got a new computer (MBP) last week so upgraded to personal so that both devices could have the same password manager.

The website did not recognize my email, so reregistered with the same email. My desktop app does not recognize the upgrade.
I do not see where i can upload my exported csv to the site. This means that i can not add it to the new computer because it has not sync'ed yet.

What is the fix?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @OtherThan!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question, and that you have been discussing this with my colleagues over there already. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and let you continue the conversation via email :+1:

    ref: ZXQ-72567-398

This discussion has been closed.