desktop app doesn't recognize password

dougplummer
dougplummer
Community Member
in Mac

One day my 1Password Chrome extension stopped letting me in. It says my password is incorrect. I can get to the 1Password site in a browser tab, and my password is correct there. I deleted the extension and the app from my system and reinstalled, same issue. What next?

1Password Version: 7.8.5
Extension Version: 2.0.2
OS Version: Mac 10.13.6
Sync Type: Not Provided
Referrer: forum-search:desktop app doesn't recognize password

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @dougplummer!

    It sounds like you configured your desktop app with a different Master Password than the one you use for your 1Password account. If that is the case, and you forgot your Master Password for your local app and extension, you can reset the 1Password app:

    How to reset the 1Password app on a specific device

    Afterwards, you can enter the credentials that you are able to use on the website already :+1:

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